Careers at IPSE

IPSE, the Association of Independent Professionals and the Self-Employed, fundamentally believes the UK is better off­ economically and socially because of what freelancers do, so we've made it our mission to revolutionise the self-employed sector. We're striving to let those who work for themselves to grow their business how they choose; to create an empowering environment where all independent professionals are recognised and celebrated; and to ensure happiness and health in their career and beyond.

As well as looking after the UK's self-employed, we strive to create the best working environment for everyone at IPSE, creating a culture of pride in what we do, and happiness, health and success in how we do it. Sound like something you want to be a part of? Get in touch!

Here's just some of the great benefits IPSE employees receive:

• Eyecare vouchers with Eden red
• Discount codes with our rewards platform
• 3% contribution toward pension with Aegon
• Employee assistance programme - Support for any of life’s social, mental, physical and financial challenges
• Season ticket loans
• Death in service 3 x salary
• Health insurance with Vitality
• 25 days annual leave  
• Lots of training opportunities
• Quarterly staff events
• 2 days for volunteering per annum

Current job opportunities

To apply, please email your CV to [email protected]. 

Team: Membership Team 
Department: Membership
Hours: Full Time: 35 hours per week, 9am – 5pm 
Location: Central London Office (hybrid model with 1 day in office) 
Responsible for: N/A 
Report to: Head of Membership

About the role 

We have an exciting new opportunity to join IPSE’s Membership Team! Being part of this team means that you are at the heart of IPSE – an organisation created for and by its members. 

As a Member Relations Executive you are the first line of contact between IPSE and our members. You’re the connector, the person everyone knows, and your drive makes you excited to connect with people in our community. 

You’ll work closely with your team to deliver department KPI’s – Retention, Growth, Engagement and Processes. Your compassion and willingness to learn enables you to meet people’s needs and resolve any issues. With your attention to detail and natural curiosity you are driven to seek out resolutions, thoroughly enjoying getting stuck into a project one minute and thinking of the bigger picture the next. 

Our Member Relations Executives are the go-to problem solvers, the experience makers and proud ambassadors for IPSE. They are solutions minded - no query is too challenging, no problem unsurmountable. 

This role is offered on a 12 month fixed term contract to perm basis. We currently operate on a hybrid model between our central London office and remote home working.

Main Duties and Responsibilities 

First line support: 

• First line telephone support for IPSE members 
• Email correspondence for member enquiries 
• Handle membership payments & refunds 
• Manage the cancellation process & discuss alternative options with members. 
• Supporting Finance with reconciliation reports 
• Maintain knowledge of IPSE products and services 
• Maintain high standard of customer service and customer satisfaction 

Systems and processes: 

• Maintain and update member records on the CRM 
• Liaise IT regarding any website/ CRM issues and see through to resolution 
• Liaise with our external system providers regarding any issues and see through to resolution 
• Carry out regular data clean-ups on the CRM 
• Make suggestions for any system/ process/ website improvements identified 

Additional duties: 

• Assist with and attend events/ webinars when required 
• Liaise with other departments on joint projects when required 
• Carry out member data searches on CRM when required 
• Any other ad-hoc administrative tasks as directed by manager

The Candidate

You’re a great fit for this role if…

• No member request is too big or too small
• You’re energized by people and work well in a team
• You have excellent written and verbal communication skills
• You have a genuine desire to help and engage with people
• Accuracy and attention to detail is something you pride yourself on
• You’re a bit of a geek when it comes to systems and processes
• You embrace the regular days as much as the unpredictable ones
• You want more than just a customer service job, you want to learn, be motivated by a campaign and grown your own potential within IPSE!

To apply, please email your CV to [email protected]. 

Current freelance opportunities

No roles currently available.