Careers at IPSE

We are stronger together

Why work at IPSE?

IPSE, the Association of Independent Professionals and the Self-Employed, fundamentally believes the UK is better off economically and socially because of what freelancers do, so we've made it our mission to revolutionise the self-employed sector. We're striving to let those who work for themselves to grow their business how they choose; to create an empowering environment where all independent professionals are recognised and celebrated; and to ensure happiness and health in their career and beyond.

As well as looking after the UK's self-employed, we strive to create the best working environment for everyone at IPSE, creating a culture of pride in what we do, and happiness, health and success in how we do it. Sound like something you want to be a part of? Get in touch!

Here's just some of the great benefits IPSE employees receive:

Eyecare vouchers with Eden red
Discount codes with our rewards platform
3% contribution toward pension with Aegon
Employee assistance programme - Support for any of life’s social, mental, physical and financial challenges
Season ticket loans
Death in service 3 x salary
Health insurance with Vitality
25 days annual leave
Lots of training opportunities
Quarterly staff events
2 days for volunteering per annum

Current job opportunities

Member Support Representative

To apply, please email your CV to [email protected].

Team: Membership Team
Department: Membership
Hours: Full Time: 35 hours per week, 9am – 5pm
Location: Central London Office (hybrid model with 1 day in office)
Responsible for: N/A
Report to: Head of Membership

About the role

IPSE’s Membership Department is looking for a new member of the team to join them! This is more than just a customer service job and is a great fit for someone who is excited to learn, develop their professional skills and most of all, wants to help and connect with our members.

You will be the direct link between IPSE and its members, driven by your desire to engage with people in our community and build relationships.

You’ll work closely with your team and collaborate together to achieve the department strategy goals – retention, growth and brand awareness. Your compassion and willingness to go the extra mile for our members will ensure our high standards of customer service are upheld.

With your attention to detail you will maintain best practices when handling and processing member data. You are a problem solver, motivated to seek out resolutions and continuously develop your learning.

The Membership Team is the heart of IPSE – we act as the voice of our members and are responsible for maintaining their satisfaction of their membership.

Main Duties and Responsibilities

Inbound telephone and email support for all member queries
Outbound calls to prospective members (warm leads only)
Maintain and update member data on the CRM
Process payments & refunds
Work with IT on any website/ CRM issues
Maintain clean data on the CRM and regular data clean-ups
Maintain knowledge of IPSE products and services
Act as an ambassador for IPSE

Ad-hoc duties:

Attend at least one in-person event annually
Assist with presenting membership webinars to partner networks
Support other departments with member-related queries/ projects
Any other ad-hoc administrative tasks as directed by manager

The Candidate

You’re a great fit for this role if…

No member request is too big or too small
You’re energised by people and work well in a team
You have excellent written and verbal communication skills
You have a genuine desire to help and engage with people
You embrace the regular days as much as the unpredictable ones
Accuracy and attention to detail is something you pride yourself on
You’re a bit of a geek when it comes to systems and processes

This role is offered on a 12-month fixed term contract to perm basis. We currently operate on a hybrid model between our central London office and remote home working.

To apply, please email your CV to [email protected].

Apply